Welcome to Housing Units Supplies Store, your cherished destination for creating unforgettable Christmas magic. We understand that the joy of the season is in the details—from the twinkle of Christmas Tree Lights to the warmth of Gifts for Her, Him, and Kids. Our commitment to you extends beyond our curated collections of Christmas Decorations, Wreaths and Garlands, and Christmas Trees. It is woven into every step of your journey with us, including the care we take in delivering your treasures and our thoughtful returns process.

Our Shipping Promise: Timely Delivery for a Timeless Season

We carefully handpick and pack every order from our Cambridge warehouse, ensuring your festive items arrive with the care they deserve.

  • Order Processing: All orders are processed within 1-2 business days.
  • Shipping Methods & Delivery Times:
    • Standard Shipping (Fee: £12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
    • Free Shipping: Available on orders over £50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.
  • Delivery Region: We ship globally to bring Christmas joy worldwide (excluding some remote areas and parts of Asia).

Our Returns & Exchanges Promise: Clarity, Trust, and Care

Your complete delight is our greatest wish. If your purchase isn’t perfect, our policy is designed to be as clear and stress-free as the holiday season should be.

  • Return Window: Most items can be returned or exchanged within 15 days of receiving your order.
  • Condition: Items must be in their original, unused, and resalable condition, with all packaging, tags, and accessories.

Important Safety Notice on Electrical Items: For the safety of our global festive community, all electrical items are non-returnable unless they are defective upon arrival. This includes:

  • Illuminated Christmas Decorations
  • Christmas Lights & Novelty Lights
  • Outdoor Christmas Lights
  • Christmas Tree Lights
  • Trees with Lights

Once these items are unpackaged and used, we cannot accept returns for hygiene and safety reasons, except in cases of fault.

Step-by-Step Return or Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please contact our friendly customer service team at [email protected]. Use the email template below to provide all necessary details.
  2. Receive Your RMA & Instructions: We will respond within 48 hours with a Returns Merchandise Authorisation (RMA) number and detailed instructions for sending your item(s) to our Cambridge warehouse.
  3. Pack and Ship: Securely pack the item(s) in their original packaging with all contents. Include a copy of your order confirmation and clearly mark the RMA number on the outside. Ship to the address provided in your instructions.
  4. Inspection & Processing: Our team will inspect the returned item(s), a process which typically takes 3-5 business days.
  5. Completion: Upon approval, we will promptly process your exchange or refund as requested.

Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Housing Units Supplies Store Team, I would like to request a [return / exchange] for my recent order. Order Number: [Please insert your order number] Product Name(s): [e.g., Christmas Tree Decorations, Gifts for The Home] Reason for Return/Exchange: [Please provide details] I confirm the item(s) are in their original, unused, and resalable condition with all packaging and tags. Please provide the RMA number and return instructions at your earliest convenience. My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for: [Please specify desired product, if applicable] Thank you for your assistance. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

Refunds: Timing & Method

We process refunds with the same reliability we apply to our secure checkout.

  • Timing: Refunds are initiated within 5-7 business days after we receive and approve your return. The time for the funds to appear in your account depends on your financial institution but is typically within 5-10 business days thereafter.
  • Method: All refunds are issued to the original payment method used for the purchase (Visa, MasterCard, JCB, PayPal). Original shipping costs are non-refundable unless the return is due to our error or a faulty item.

Exchanges

Looking for a different size, colour, or perhaps a different Christmas Tree style? We are happy to help. Exchanges are subject to product availability. Price differences will be charged or refunded to your original payment method accordingly.

Need Help? We’re Here for You.

Our thoughtful team in Cambridge is dedicated to bringing you Christmas joy, even with returns.

Email: [email protected]

Postal Address for Authorised Returns:
Housing Units Supplies Store, Returns Department
64 Green St, Cambridge, GB CB2H 6YT

Thank you for being part of our festive community. We are committed to ensuring your experience with us is as magical and stress-free as the holiday season itself.

Bringing Christmas Joy, One Secure Transaction at a Time. ✨

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