Returns & Exchanges

At Housing Units Supplies Store, we take as much care in crafting a seamless returns experience as we do in curating our festive collections. We understand that sometimes, even the most carefully chosen Christmas Decorations or Gifts for Her, Him, or Kids might need to be exchanged or returned. Our policy is designed with the same clarity, trust, and customer-centric focus that defines our brand.

Our Returns & Exchanges Promise

We want you to be completely delighted with your festive finds. If you are not satisfied with your purchase, you may return most items in their original, unused, and resalable condition within 15 days of receiving your order. Please note, due to hygiene and safety reasons, we cannot accept returns on Illuminated Christmas Decorations, Christmas Lights, Novelty Lights, Outdoor Christmas Lights, Christmas Tree Lights, and Trees with Lights once they have been unpackaged and used, unless they are faulty.

Step-by-Step Return or Exchange Process

1. Initiate Your Request: Within 15 days of delivery, please contact our friendly customer service team at [email protected]. Use the email template provided below to ensure we have all necessary details.
2. Receive Your RMA Number & Instructions: We will respond within 48 hours with a Returns Merchandise Authorisation (RMA) number and detailed instructions for sending your item(s) back to our Cambridge warehouse.
3. Pack and Ship: Securely pack the item(s) in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip. Clearly mark the RMA number on the outside of the parcel. Ship the package to the address provided in your instructions.
4. Inspection & Processing: Once received at our warehouse, our team will inspect the returned item(s). This process typically takes 3-5 business days.
5. Completion: Upon approval, we will promptly process your exchange or refund as per your request.

Return/Exchange Request Email Template

To help us assist you quickly, please use the following template when contacting us:

Refunds: Timing & Method

Your trust is as fundamental to us as the timeless beauty of our Wreaths and Garlands. We process refunds with the same reliability we apply to our secure checkout.

• Timing: Refunds will be initiated within 5-7 business days after we receive and approve your return. The time it takes for the funds to appear in your account depends on your financial institution but is typically within 5-10 business days thereafter.
• Method: All refunds will be issued to the original payment method used for the purchase (e.g., Visa, MasterCard, JCB, PayPal). Shipping costs are non-refundable, unless the return is due to our error or a faulty item.

Exchanges

Looking for a different size, colour, or perhaps a different Christmas Tree style? We are happy to help. Exchanges are subject to product availability. If your desired exchange item is of a higher value, you will be charged the difference. If it is of lower value, we will refund the difference to your original payment method.

Thank you for being part of our festive community. We are committed to ensuring your experience with us is as magical and stress-free as the holiday season itself.

Bringing Christmas Joy, One Secure Transaction at a Time. ✨