Privacy Policy

Welcome to Housing Units Supplies Store at christmashous.com. Just as we carefully curate our collections of Christmas Trees, Wreaths and Garlands, and Illuminated Christmas Decorations to bring festive magic to your home, we are equally dedicated to protecting your personal information with the utmost care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and make purchases from our global family of festive enthusiasts.

Our commitment to clarity, simplicity, and trust extends from our secure checkout process to the way we handle your privacy. We serve a thoughtful community, from hosts styling their Christmas Home to gift-givers seeking the perfect Gifts for Her, Him, or Kids. Your trust is as fundamental to us as the timeless beauty of our decorations.

1. Information We Collect

To provide you with a seamless and personalised festive shopping experience, we collect information that you provide directly and through automated technologies:

• Personal Identifiers: Name, billing and shipping address, email address, and telephone number when you create an account or place an order.
• Payment Information: Payment method details (e.g., card type, last four digits). Please note: We do not store full credit/debit card numbers on our servers. All transactions are processed through our secure, encrypted payment gateways (e.g., Stripe, PayPal).
• Transaction Details: Records of products purchased, such as Christmas Tree Lights, Outdoor Christmas Lights, or Gifts for The Home, order value, and date of purchase.
• Technical & Usage Data: IP address, browser type, device information, pages visited (like our Christmas Decorations or Christmas Tree Decorations pages), and how you interact with our site, collected via cookies and similar technologies.
• Communication Data: Any correspondence with our customer service team via email.

2. How We Use Your Information

We use your data with the same reliability and customer-centric focus that defines our brand, solely for legitimate business purposes:

• To process and fulfil your orders for our festive products, from dispatch in our Cambridge warehouse to delivery.
• To communicate with you regarding your order status, provide customer support, and respond to enquiries.
• To improve our website and product offerings, ensuring a smooth, joyful browsing experience tailored to our community’s interests.
• To send you marketing communications (only with your explicit consent) about new products, like our latest Novelty Lights or Trees with Lights, and seasonal promotions.
• To prevent fraud and enhance security, ensuring our payment process remains as secure and straightforward as promised.

3. Sharing and Disclosure of Information

We treat your personal data with the care we give our delicate Tree Decorations. We do not sell your data. We only share it under these specific circumstances:

• Service Providers: With trusted partners who perform essential services for us, such as payment processing (PayPal, card processors), order fulfilment, shipping carriers, and IT support. They are contractually bound to handle your data securely and only for the purposes we specify.
• Legal Obligations: If required by law, regulation, or legal process (e.g., a court order).
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.

4. Data Storage and Security

Your data’s security is our priority. We implement robust technical and organisational measures:

• Secure Storage: Data is stored on secure servers, and we retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
• Encryption: Our website uses advanced SSL encryption (indicated by ‘https’ in your browser) to protect data transmitted during your visit, especially at checkout.
• Limited Access: Access to your personal data is restricted to authorised personnel only, who require it to perform their duties.
• International Transfers: As we serve customers globally (excluding Asia and certain remote regions), your data may be processed outside the UK/EEA. We ensure such transfers are protected by appropriate safeguards (e.g., Standard Contractual Clauses).

5. Your Rights and Choices

You have control over your personal information, in line with data protection laws such as the UK GDPR:

• Access & Correction: You can request access to the personal data we hold about you and ask us to correct any inaccuracies.
• Erasure & Restriction: You may request the deletion of your personal data or restriction of its processing, subject to certain legal conditions.
• Objection & Portability: You can object to certain processing activities (like direct marketing) and request a copy of your data in a structured, machine-readable format.
• Marketing Preferences: You can unsubscribe from our marketing emails at any time by clicking the ‘unsubscribe’ link in any email.
• To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

6. Cookies and Tracking Technologies

Like twinkling Christmas Lights enhance your home, cookies help us make your online experience brighter and more efficient.

• What are Cookies? Small text files placed on your device to remember your preferences, analyse site traffic, and personalise content.
• How We Use Them: To keep items in your shopping cart while you browse our Christmas Gifts collections, to understand which products (like Wreaths and Garlands) are most popular, and to improve site functionality.
• Your Control: You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, such as the ability to complete a purchase.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review it occasionally.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out. Our friendly team in Cambridge is here to help.

Thank you for being part of our festive community. We are committed to bringing you Christmas joy with every secure transaction.

Bringing Christmas Joy, One Secure Transaction at a Time. ✨