Your guide to a seamless and magical Christmas shopping experience with us.

At Housing Units Supplies Store, we believe in making your festive preparations as joyful and effortless as decorating your home. Just as our Christmas Tree Lights are crafted for durability and our Wreaths and Garlands for timeless beauty, we’ve designed every aspect of your shopping journey—from browsing to delivery—with care, clarity, and convenience in mind. Below, you’ll find answers to the questions we’re asked most often by our wonderful community of festive enthusiasts, style-conscious hosts, and thoughtful gift-givers.

Our Products & Collections

What kind of Christmas products do you offer?
We curate a premium selection designed to transform your home into a festive wonderland. Our collections include everything from essential Christmas Trees (both pre-lit and unlit), elegant Tree Decorations and Baubles, to stunning indoor and outdoor Christmas Lights and Illuminated Decorations. We also offer beautiful Wreaths and Garlands, and thoughtful Gifts for Her, Him, Kids, and the Home. Each item is chosen for its quality, style, and ability to spark festive joy.
Are your outdoor Christmas lights and decorations weather-resistant?
Absolutely. Our Outdoor Christmas Lights and Illuminated Christmas Decorations are specifically designed for durability and safe outdoor use. They are constructed with robust materials to withstand typical winter weather, ensuring your home shines brightly throughout the season. Please always check individual product specifications for detailed IP ratings and usage guidelines.

Ordering, Payment & Account

What payment methods do you accept?
To ensure a secure and smooth checkout, we accept all major credit and debit cards: Visa, MasterCard, and JCB. We also accept payments via PayPal for added convenience and security.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating a free account allows you to track your orders more easily, save your address details for faster future shopping, and receive updates on our latest festive collections.

Delivery & Shipping

Where do you deliver to?
We are proud to spread festive cheer across the globe! We deliver to most countries worldwide. However, to guarantee the reliability and timeliness of our service, we are currently unable to ship to some parts of Asia and certain remote regions. If you are unsure about your location, please contact our friendly team before ordering.
What are my delivery options and how long will it take?
We offer two clear, reliable shipping methods to suit your festive timeline:

1. Standard Tracked Shipping (£12.95): Shipped via DHL or FedEx. Your order is dispatched from our Cambridge warehouse within 1-2 business days, with delivery typically in 10-15 business days after shipment. Perfect for ensuring your Christmas Tree Decorations arrive with time to spare.

2. Free Standard Shipping (on orders over £50): Shipped via the reliable EMS postal service. Dispatched within 1-2 business days, with delivery in 15-25 business days after shipment. Ideal for stocking up on essentials like Christmas Lights or a complete Outdoor set.
All timelines are business days (Monday-Friday) and do not include customs clearance times, which may vary by destination.
How are my items packaged?
Every item, from delicate baubles to sturdy Trees without Lights, is packed with the utmost care in our Cambridge facility. We use protective, eco-conscious packaging materials to ensure your festive treasures arrive in perfect condition, ready to bring magic to your home.

Returns & Refunds

What is your returns policy?
Your satisfaction is our priority. If any item doesn’t light up your world as expected, we offer a straightforward returns process.
  • Return Window: You have 15 days from the date you receive your order to initiate a return.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.
  • Process: Please contact our customer service team at [email protected] to start the process. We’ll provide you with a returns authorisation and guide you through every step.
This policy reflects our confidence in the quality of our Novelty Lights, Gifts for Kids, and all our curated collections.
How long does a refund take?
Once we receive and inspect your returned item (which can take up to 10 business days after it arrives at our warehouse), we will process your refund. The time it takes for the refund to appear in your account will depend on your original payment method and bank, but typically takes 5-10 business days.

Contact & Support

How can I get in touch with you?
Our friendly team in Cambridge is always happy to help! For the quickest response, please email us at [email protected]. You can also write to us at:
Housing Units Supplies Store
64 Green St, Cambridge, GB CB2H 6YT

Still Have Questions?

We’re here to ensure your Christmas is magical. Don’t hesitate to reach out—we love hearing from our festive family!

Ready to explore our festive wonderland? Browse our collections now and let us handle the delivery, so you can focus on the celebration.

Housing Units Supplies Store | Bringing Christmas Joy, One Light at a Time. ✨